Chevrolet of Puente Hills Jobshttps://chevrolet-of-puente-hills.verahr-hiring.comOpen positions at Chevrolet of Puente HillsSales Porterhttps://chevrolet-of-puente-hills.verahr-hiring.com/job/936922/sales-porter<strong>Job Description</strong> <strong>Job Title:</strong> Porter <strong>Department: </strong>Sales <strong>Reports To: </strong>Sales Manager and Above <strong>SUMMARY</strong> Moves and cleans vehicles, keeps the vehicles in sound working condition, and helps…SalesCity of Industry, CAJob Description

Job Title: Porter

Department: Sales

Reports To: Sales Manager and Above

SUMMARY

Moves and cleans vehicles, keeps the vehicles in sound working condition, and helps general manager as requested.

ESSENTIAL DUTIES

  • Essential Duties include the following. Other duties may be assigned.
  • Maintains new- and used-vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.
  • Places buyer guides and stock tags in vehicles.
  • Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
  • Sweeps, shovels, or vacuums loose debris or salvageable scrap into containers and removes containers from work areas.
  • Inspects parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations
  • Periodically check bathrooms for any cleaning needs.
  • Drives vehicles to and from service lane, service stalls, and parking lot as needed.
  • Makes key tags for vehicles.
  • Performs other duties as assigned.
  • Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers. 
  • Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Please refer to the Employee Handbook for further detail.
  • Complete all required HR training modules in KPA
  • Complete all required certification courses respective to position.
  • Maintain a valid driver’s license and immediately inform management of any changes in its status.
  • Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and uniform appearance. See Employee Handbook for more detail.

 

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • No prior experience or training.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • LANGUAGE SKILLS
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

  • Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid Driver's License

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

]]>Sales Consultanthttps://chevrolet-of-puente-hills.verahr-hiring.com/job/1034690/sales-consultant<strong>Job Title:</strong><strong> Sales Consultant</strong> <strong>Department: Sales</strong> <strong>Reports To: Assistant Sales Manager and Above</strong> <strong>SUMMARY</strong> Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer…SalesCity of Industry, CAJob Title: Sales Consultant

Department: Sales

Reports To: Assistant Sales Manager and Above

SUMMARY 

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES 

  • Essential Duties include the following. Other duties may be assigned.
  • Sells and delivers a minimum 12 of vehicles per month.
  • Makes 50 outbound phone calls per day
  • Maintains An Above State Rating-CSI score on survey results
  • Writes complete sales orders and processes paperwork in accordance with dealership policies
  • Utilizes dealership sales control and follow-up systems.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps up-to-date on new products and services within the industry.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Conducts business in an ethical and professional manner.
  • Satisfies the transportation needs of vehicle purchasers.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application, and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Exhibits high level of commitment to customer satisfaction. Strives to exceed the group Customer Viewpoint score.
  • Knows and understands the federal, state, and local laws which govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follows up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

 Follows the dealership’s sales process at all times:

  1. Clock In/Put name on sheet
  2. Walk lot (both)
  3. Team Meeting (prepare to sell)
  4. Go over to prospect
  5. Stand on point (Assistant Manager watches the point).
  6. Greet customer
  7. Qualify their wants and needs
  8. Introduce ASM to customer as early as possible in the sales process
  9. Find the customer a vehicle
  10. Do a complete walk around
  11. Invite customer to a test drive
  12. Park car back
  13. Get information on vehicle and trade-in
  14. Invite the customer into showroom to sit down
  15. Offer them a beverage
  16. Get a starting figure on trade along with credit applications, appraisal for the trade, and the offer sheet.
  17. Complete documents
  18. Present offer to desk
  19. Salesperson goes straight back to sit with the customer
  20. Assistant Manager interviews customer and confirms commitment
  21. Assistant Manager closes deal.
  22. Salesperson completes application, gets a copy of insurance, driver’s license, pay stub, physical on vehicle sold and trade in
  23. Salesperson goes over warranty book with customer. Introduce them to service and log their first service appointment
  24. Introduce customer to the Finance Department
  25. Have the vehicle washed and filled with gas
  26. Re-greet them from Finance Department
  27. Go over vehicle with delivery checklist and give customer a copy
  28. Re-demonstrate the vehicle and re-confirm sales functions
  29. Assistant customer with personal belongings from trade into new vehicle
  30. A manager must thank the customer
  31. Park the vehicle trade-in in the back.
  • Attends sales meetings.
  • Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
  • Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Please refer to the Employee Handbook for further detail.
  • Complete all required HR training modules in KPA
  • Complete all required certification courses respective to position.
  • Maintain a valid driver’s license and sales license. Immediately inform management of any changes in its status.
  • Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and uniform appearance. See Employee Handbook for more detail.

MARGINAL DUTIES 

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

  • High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS 

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

 

MATHEMATICAL SKILLS 

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

REASONING ABILITY 

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS 

State Sales License

Valid Driver's License

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The sales person works both indoors and out. Moving about the dealership facility and lot to communicate with salespeople, managers, and customers. S/he works closely with F&I department to transport paperwork and to discuss sales. Weekend, evening, and holiday hours will be required. Will go on test drives.

NOTE:  This is not an exhaustive list of responsibilities, skills, duties, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job , the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technology developments).

]]>Service Advisorhttps://chevrolet-of-puente-hills.verahr-hiring.com/job/1038972/service-advisorJob Title: Service Advisor Department: Service Reports To: Asst. Service Manager and above SUMMARY Service Advisor greet customers enthusiastically and with a handshake. Actively listen to their…ServiceCity of Industry, CAJob Title: Service Advisor
Department: Service
Reports To: Asst. Service Manager and above
SUMMARY
Service Advisor greet customers enthusiastically and with a handshake. Actively listen to their 
description of the problems or service needed while maintaining eye contact to determine the 
type of service required and prepare repair orders. If a vehicle requires additional repairs not 
covered in the original order, they estimate the additional cost and contact the customer for 
permission to do the work. They also advise customers on other available services.
ESSENTIAL DUTIES
• Essential Duties include the following. Other duties may be assigned.
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual 
inspection or road test.
• Uses the MPI form and confers with customers about inspection results, recommend 
corrective procedures, and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief clear concise description of the customer's concern on the repair order to 
help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints or involves Management when needed.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival 
when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Runs a service comm on every repair order, checking for recalls, warranty contracts and 
if valid not cancelled and lastly warranty eligibility and in service dates.
• Test drives the vehicle with customer as needed to confirm the problem or refer to 
technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in 
accordance with manufacturers' specifications.
Employee Initials 
____________
Page | 2
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with team lead, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any 
changes in the estimate or promised time, explains cost and time requirements in detail, 
and gets proper authorization before any additional repairs are performed and makes 
all notations or approvals on repair order using proper boxes.
• Reviews repair orders to ensure that work is completed and additional work and 
authorization is noted. Ensures repair order is in proper order and has all attachments 
and print out needed. Closes repair order as appropriate.
• Maintains high customer satisfaction standards (Minimum 80.0% and 7 returned 
surveys)
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an 
estimate for body work if requested.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all 
keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Immediately report to management any situation or condition that jeopardizes the 
safety, welfare, or integrity of the dealership, its employees, or customers.
• Comply with all company policies as required. ie: Meal and rest period policy, 
timekeeping, etc. Please refer to the Employee Handbook for further detail.
• Complete all required HR training modules in KPA
• Complete all required certification courses respective to position.
• Maintain a valid driver’s license and immediately inform management of any changes in 
its status.
• Keeps work area clean and tidy.
• Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and 
uniform appearance. See Employee Handbook for more detail.
• Other tasks as assigned and/or required by business need. 
MARGINAL DUTIES
Marginal Duties include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Employee Initials 
____________
Page | 3
To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 
ability required. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months 
to one year related experience and/or training; or equivalent combination of education and 
experience.
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related 
experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education 
and experience.
LANGUAGE SKILLS
• Ability to read, analyze, and interpret general business periodicals, professional journals, 
technical procedures, or governmental regulations. Ability to write reports, business 
correspondence, and procedure manuals. Ability to effectively present information and 
respond to questions from groups of managers, clients, customers, and the general 
public.
MATHEMATICAL SKILLS
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, 
common fractions and decimals. Ability to compute rate, ratio and percent and to draw and 
interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, 
percentages, area, circumference and volume. Ability to apply concepts of basic algebra and 
geometry.
REASONING ABILITY
• Ability to apply common sense understanding to carry out instructions furnished in written, oral 
or diagram form. Ability to deal with problems involving several concrete variables in 
standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations 
where only limited standardization exists. Ability to interpret a variety of instructions furnished 
in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to 
interpret an extensive variety of technical instructions in mathematical or diagram form and 
deal with several abstract and concrete variables.
Employee Initials 
____________
Page | 4
CERTIFICATES, LICENSES, REGISTRATIONS
• Automotive Service Excellence (ASE) Certifications
• Service Advisor ASE
• Manufacturer Training
• Valid Driver's License and Insurable driving record
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee 
encounters while performing the essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This is not an exhaustive list of responsibilities, skills, duties, efforts or working 
conditions associated with the job. While this list is intended to be an accurate reflection of the 
current job , the dealership reserves the right to revise the functions and duties of the job or to 
require that additional or different tasks be performed when circumstances change (i.e. 
emergencies, changes in personnel, work load, rush jobs, or technology developments).
I have carefully read and understand the contents of this job description. I understand the 
responsibilities, requirements and duties expected of me. I also understand that this job 
description does not constitute a contract of employment nor alter my status as an at-will 
employee. I have the right to terminate my employment at any time and for any reason, and 
the dealership has a similar right.

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